Section 172 of the Companies Act 2006 requires a director of a company to act in the way he or she considers, in good faith, would most likely promote the success of the company for the benefit of its members as a whole. In doing this, section 172 requires a director to have regard, amongst other matters, to the:
In discharging the duties under section 172, the Company takes into consideration the factors set out above. In addition, the Company also has due regard to other factors which it considers relevant to the decision being made including: the long-term viability of the Company; its expected cash flow and financing requirements; the ongoing need for strategic investment in its business; and the interests, views and expectations of its members as the suppliers of long-term equity capital to the Company. By considering the Company’s purpose, vision and values together with its strategic priorities and having a process in place for decision-making, it does, however, aim to ensure that its decisions are consistent and made in the best interests of the Company.
The board of directors delegates authority for day-to-day management of the Company to executives and engages management in setting, approving and overseeing execution of the business strategy and related policies. For example, human resources, health and safety, financial and operational performance and legal and regulatory compliance matters are considered at regular management meetings. Management provides operational updates to the board and identifies key risks and stakeholder-related matters which arise during the course of the Company’s financial year. This is done through presentations to the board and/or reports which are sent in advance of board meetings.
The board of directors considers and, if thought fit, approves the Company’s activities by way of board meetings or written resolutions. As part of the board process, directors receive supporting explanatory materials, additional verbal and/or written information from executives and independent professional advice, as and when required, to ensure that they have full access to the necessary information about the Company and, where deemed necessary, independent professional advice in discharging the duties under section 172.
The Company’s key stakeholders are its employees, suppliers and other subsidiary undertakings of CK Hutchison Holdings Limited (“CKHH”). The views of, and the impact of the Company’s activities on, those stakeholders are an important consideration for the directors when making relevant decisions.
The Company continues to ensure a positive and inclusive workplace for employees. The Employee Assistance Programme (EAP) introduced in 2021, provided by an external third party provider Health Assured, remains in place. EAP provides a support network that offers guidance to employees on a confidential basis to help promote their health and wellbeing. The Company provides private health insurance to all employees which offers a mental health hub and healthy living information. In 2024, there was an increased focus on employee mental health and wellbeing. A number of employees were appointed mental health first aiders having successfully completed training with Mental Health First Aid England. The Company’s aim is to promote health and wellbeing proactively, minimise the impact of mental ill health on the business and employees, and to a maintain a healthy workplace.
The Company continues to use an online learning platform (LinkedIn Learning) providing employees with access to over 16,000 online learning courses. In 2022, the Company implemented an integrated online people management platform covering a range of HR areas such as talent management, employee performance tracking, employee rewards, salary benchmarking and employee data. The Company holds training sessions on a wide variety of topics including business specific topics, such as artificial intelligence and mandatory cybersecurity training, as well as wider topics such as maintaining a work life balance. In 2024, the Company rolled out mandatory training for employees on bullying and harassment in the workplace with additional training provided to managers. Together, these tools help deliver the Company's commitment to employee well-being, growth, and continuous learning.
The Company actively engages with its employees, holding quarterly ‘All Hands’ meetings where the CEO and senior management team update all employees on important areas for the Company including its current performance, key areas of future focus and new initiatives. The Company conducts an annual engagement survey and online exit interviews for employee feedback which is then analysed by management in order to implement any actions required. Given that the principal activity of the Company is the provision of services primarily to other subsidiary undertakings of CKHH, the breadth of stakeholder considerations does not generally apply.
The Company coordinates with CKHH on all stakeholder engagements through the CKHH Group corporate governance and sustainability functions. The Company believes that such approach is a more efficient and effective one in helping to achieve a greater positive impact on stakeholders than by working alone as an individual company. For further details on stakeholder engagement, please refer to the Corporate Governance Report of CKHH included in its 2024 Annual Report and the 2024 Sustainability Report of CKHH, both available on the CKHH website.
Updated: 24 September 2025.
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